B2B Fulfilment Services

Each order is automatically captured through our integrated systems, which are linked with the client's ERP (Enterprise Resource Planning), order management system or ecommerce platform. This allows all orders to be tracked and processed in real time.

Once the order is received, our fulfilment centre team is alerted and will get to work.

Direct Fulfilment 365's advanced inventory management software keeps tabs on stock levels, product locations and a host of other useful data and metrics.

To optimise efficiency, stock is kept in secure warehousing at our fulfilment centres in clearly labelled locations. We increase accuracy by completing regular stock audits and providing real-time updates to our clients.

Managing inventory is one of the biggest headaches in business operations, but our inventory control systems make the entire process run with supreme efficiency.

Our warehouse facilities are designed to accommodate a wide variety of products, from industrial supplies to all types of consumer goods. All stock is kept in the appropriate conditions, whether it requires a temperature-controlled environment or special handling to avoid damage or contamination.

When an order is received, the picking system triggers the collection of the selected items from the warehouse. Advanced technology is used to calculate the best route around the warehouse, improving efficiency and saving valuable time. This process is a key part of what is a pick and pack service, a fulfilment method where products are selected, packed, and shipped directly to customers with speed and accuracy.

Whether the order is picked by humans or machines, automated picking tools are used to ensure accuracy using barcodes or SKUs. All our fulfilment centre staff are trained in standard operating procedures and will work tirelessly to ensure that orders are completed accurately and on time.

Once picked, the shipment is passed to the packing station, where it is carefully prepared for safe transit. We understand that compliance is essential and that many retailers and businesses have strict labelling requirements. Our staff strive to ensure that all of these preferences are met in full.

We take extra care in packaging to ensure that products are delivered to end customers in excellent condition. Whether it’s shrink-wrapping, custom packaging, or eco-friendly materials, we offer tailored solutions to suit your business’s needs and branding requirements.

Direct Fulfilment 365 has established connections with a wide range of trusted and reliable couriers and delivery services, allowing us to offer multiple delivery options and shipping methods (including last-mile delivery) based on the urgency of the order or its destination. We also negotiate shipping costs to provide the best value for our customers, which is not always available when businesses approach these companies directly.

For UK shipments, same-day delivery is a viable option (depending on when the order is received), and international shipments are handled efficiently to speed up delivery times. We can also take care of customs documentation to help things run smoothly.

We provide real-time tracking information to keep you and your customers in the loop on the delivery progress. We expect our couriers to uphold the highest standards and maintain brand trust. In the unlikely event of any logistics problems, we take swift and decisive action to resolve them and implement measures to prevent these issues from occurring in the future.

Direct Fulfilment 365 also provides a comprehensive returns management system that ensures the smooth and efficient processing of returned goods, helping businesses maintain customer satisfaction and operational efficiency. We understand that handling returns effectively is crucial for maintaining a positive reputation and ensuring seamless logistics. Understanding how to reduce returns in ecommerce is equally essential, as proactive measures can significantly minimise the volume of returned goods.

When a return request is initiated, our system swiftly processes it, ensuring all necessary details - as the reason for return, product condition, and any required authorisation - are logged accurately. Our warehouse team is equipped to handle returned items with care, conducting thorough quality control inspections to assess their condition upon arrival.

For products eligible for restocking, we ensure they meet quality standards before returning them to the inventory. If a returned item is damaged or defective, we follow client-specific protocols, whether that involves repair, repackaging, recycling, or disposal in compliance with environmental regulations.

We also offer a tailored returns solution for businesses requiring reverse logistics services, including the handling of bulk returns, warranty-based returns, and specialist product assessments. With real-time tracking and status updates, businesses gain full visibility into their return rates and inventory adjustments, helping them make data-driven decisions for future stock management.

By streamlining the returns process, Direct Fulfilment 365 minimises disruptions while enhancing the overall customer experience, ensuring that returns are handled efficiently and with minimal hassle for both businesses and their end customers.

We offer detailed reporting and analytics to our clients, providing insights into inventory levels, order volumes, shipping status, and more. This data helps businesses plan effectively, manage stock, and optimise fulfilment strategies.

Clients have access to real-time dashboards where they can track every aspect of the entire process, ensuring full visibility over their operations. This transparency helps ecommerce businesses stay on top of their logistics and fulfilment needs.

One of the key benefits of partnering with Direct Fulfilment 365 is our ability to scale with your business. From small to medium-sized businesses right up to large corporations, our fulfilment process can grow to accommodate your expansion. We offer customised solutions, including bespoke packaging, special delivery arrangements, and integration with any system your business uses.

This flexibility ensures that our service will meet your business needs, no matter how specific or large-scale.

We pride ourselves on providing excellent customer service to both our clients and their customers. Our dedicated support team is available to handle any queries, resolve issues, and provide assistance throughout the fulfilment journey.

From order issues to delivery complications, we offer prompt support to ensure that every step is handled smoothly and efficiently.

In addition, we can assign you a dedicated account manager who will guide you through the setup procedure and always be available when you need assistance. As part of our customer promise, we endeavour to answer all queries within an hour.