TikTok Fulfilment Service

When a customer places an order, the FBT warehouse staff will pick, pack and label the goods before shipping them by the selected courier. The item is checked against the inventory before being dispatched, and stock levels are carefully managed to eliminate the risk of overselling.

These centres are known for their lightning-fast order processing; statistics suggest that certain brands have seen a significant shipping lead times drop (more than 30% in many cases), as well as an impressive late dispatch rates drop (well over 40!).

Customers are easily able to track their TikTok shop orders, and real-time updates are sent by email, SMS or through the TikTok Shop app. This is an area where the customer experience often fails, with unreliable - or non-existent - tracking information. Buyers have a right to know where their purchases are and when they will arrive, and the TikTok fulfilment service makes sure they are kept informed of each stage of the journey.

Under TikTok's current rules, buyers have a 30-day window in which to return eligible items. They will generally check with the seller before issuing a refund, which takes between 3 to 5 working days after the product has been received back at the fulfilment centre.

TikTok sellers can also set their own refund policies, such as returnless refunds and the need for photographic proof. Sellers can learn more about their options on the TikTok Shop Academy.

TikTok Fulfilment charges fixed fees for storage, packing, and shipping. However, Direct Fulfilment 365 will negotiate fees or tailor our services to your needs, which can save you money if you’re shipping large volumes or need custom solutions.

We also offer discounts for bulk shipping or provide options for managing slow-moving inventory more affordably.

Sellers with high order volumes who want a more affordable solution or need cost-effective storage solutions will find this an attractive option.

Our advanced software and user-friendly interface guarantees that you - and your customers - receive one seamless service. While TikTok Fulfilment offers many seller benefits, Direct Fulfilment 365 provides other added-value services that will free merchants from the tedious chores associated with administration.

In short, FBT sellers get the best of both worlds. You provide the products and make sure they look great on your TikTok shop, and we make sure everything else runs smoothly by fully integrating the systems and processes involved.

TikTok shop fulfilment is specific to orders placed solely on this platform, whereas Direct Fulfilment 365 can fulfil orders from multiple sales channels, such as Amazon, Shopify, Etsy, or even your own website. This allows ecommerce brands to manage their inventory for several platforms from one place!

TikTok Fulfilment focuses on standardised packaging, which might limit your ability to create a branded unboxing experience. Direct Fulfilment 365 offers custom packaging with your logo, thank-you notes, discount coupons, or unique designs to boost your brand image.

This is ideal for businesses that prioritise customer experience and want to stand out with creative branding.

Direct Fulfilment 365 offers specialised services like temperature-controlled storage, oversized item handling, or kitting/bundling products. These features may not always be available through TikTok Fulfilment.

We can also integrate with your CRM or analytics tools for detailed insights into sales, returns, and shipping performance.

Sellers with unique product needs (e.g., perishable goods, large items) or those looking for more advanced reporting tools will find this particularly beneficial.

TikTok Fulfilment focuses on standardised packaging, which might limit your ability to create a branded unboxing experience. Direct Fulfilment 365 offers custom packaging with your logo, thank-you notes, discount coupons, or unique designs to boost your brand image.

This is ideal for businesses that prioritise customer experience and want to stand out with creative branding.